Last week, police in Rome were called to a block of flats after someone reported hearing crying and shouting.
Four officers arrived to the scene and found 84-year-old Jole and her 94-year-old husband Michele in their small flat. The elderly couple hadn't committed a crime. Nor had burglars attempted to break in.
Jole and Michele had started to cry while watching television. Jole had asked her husband why there was so much hate in the news that day and she had cried so loudly that someone in the building called the police.
The elderly couple, who have been married for nearly 70 years, felt lonely. It had been ages since someone had visited them, they told the officers.
On the kitchen table were some old grapes, and few signs of a recent proper meal. So as the officers waited for an ambulance to check in on the couple, one officer prepared a plate of pasta for Jole and Michele. The other three officers sat down with the couple for a conversation.
Rome police, who shared the story on their Facebook page, said the couple told the officers of a life spent together, but also of how their loneliness was, at times, so suffocating with only a television to keep them company.
The police said that once they were in the flat they realized there was no crime to report, or forms to fill in, but a much harder task: to reassure a couple who needed help and some warmth.